Job description:
The Romero House community welcomes refugee claimants with housing, immigration and settlement support. The Intake Assistant will support the intake supervisor to find emergency shelter, navigate the refugee determination process, navigate social assistance, open a bank account, get a local phone number, and enroll in school. They will provide claimants with material support like food, clothing, toiletries, baby products, and other donated items. They will share information and referrals for housing searches, tenant issues, medical care, employment services. They will also greet guests to our community centre, answer our main phone line, and receive in-kind donations and packages.
Duties and responsibilities:
– Review claimant background information, interview claimants to obtain case history and prepare intake reports
– Educate clients on the housing search process using our guide
– Assess claimants’ relevant skill strengths and needs
– Assist claimants to sort out options and develop plans of action while providing necessary support and assistance
– Assess and investigate eligibility for social benefits
– Provide information about the refugee process and other settlement processes
– Assist clients in preparation of forms
– Accompany clients to nearby facilities such as public transit, employment services, food banks, as needed
– Refer claimants to other social services or assist claimants in locating and utilizing community resources including legal, medical and financial assistance, housing, employment, transportation, day care, faith communities, and other services
– Keep records concerning visits with clients
– Identify candidates who might benefit from our volunteer housing search support and make appropriate referrals
– Meet with claimants to assess their progress, give support and discuss any difficulties or problems
– Interpret between English and language of claimants, if possible (Spanish is particularly helpful)
– Support our food bank on Thursdays
– Support the day-to-day activities of clients and staff in the community centre
To apply, fill out the Summer Intake Worker job application (Opens in new window).