Our Services

*Office Closure Notice*

Dear friends and neighbours of Romero House,

Due to some serious flooding and water damage that happened in the Romero House Centre we need to close the office for a minimum of two weeks.

If you are a refugee and need immediate assistance, please email info@romerohouse.org. It will be checked regularly. Our office phones are not working. You can call our emergency line which will be carried by an intern or staff at all times. The number is 647-502-7989. It does not have voicemail, so if you need to relay a message please do it via the info@romerohouse.org account. We will try to get back to you as soon as possible.

If you have an urgent settlement need, you can also reach out for support from:
* FCJ Refugee Centre
416-469-9754 – 208 Oakwood Ave

* Red Cross First Contact
1-866-902-4993 – 21 Randolph Avenue (Around the corner from Romero House)

* Salvation Army Harbourlight – 160 Jarvis St, Unit 132
416-692-2491 ext 2498 (Spanish speaking)
If you are a neighbour or volunteer and might be able to offer some volunteer support if the need arrives, please respond to info@romerohouse.org.

Thank you for your care and support.



Romero House provides services to refugee claimants: people who claim refugee status after arriving in Canada. We welcome refugees regardless of religion, ethnicity, political beliefs, sexual orientation or gender identity. In this way, we strive to create an inclusive community that celebrates difference.

Transitional Housing:

Amongst four houses, in the West Bend neighbourhood of Toronto, we have 10 apartments for refugee families. Most families live with us for the one year after their arrival, in which time they are accompanied in navigating the refugee determination process and establishing their lives in Canada.

We support our residents with every element of their settlement in Canada, and also offer social and emotional support. We also provide a variety of programs for our residents, including our Kids’ Club and Women’s Group; retreats throughout the year; and a summer camp.

Within each house, our live-in staff work with our residents to build community. We celebrate birthdays and Christmas together, and are available to each other as good neighbours. Once residents move out of our houses, they often remain part of our community and  continue to access support or engage in events at Romero House.

Walk-In Program:

In addition to the support we provide to our residents, some of our programs are also available to walk-ins: refugees who have never lived with us. Our assistance is tailored to the needs of each refugee who walks through our doors. Our weekly food bank and clothing boutique are also offered to walk-ins.

We can often help with:

  • Settlement assistance
  • Accessing Legal Aid
  • Finding lawyers
  • Accessing food banks
  • Refugee claim process
  • Accessing education
  • Clothing and furniture
  • Accessing social assistance